Organic Living Phoenix
Amber Lights provided excellent care for my 95-year-old mother and I recommend them without hesitation. While her stay was short, just two weeks, her care was outstanding. All the staff without exception were caring, personable, and capable. The nursing direction under Sandy was excellent. My mother was a difficult case having come from a rehab nursing facility after a week in the hospital due to a compression fracture in her vertebrae. The rehab facility was terrible (a 0 star review for them) so my mother arrived needing lots of care. The incompetence of the rehab facilities' discharge and transfer process caused several significant problems. Amber Lights staff went above and beyond expectations to solve the problems the rehab facility caused. Amber Lights did not hesitate to take my mother even though she needed a high level of care and they immediately provided the care she needed. Other assisted living facilities we talked with would not provide that level of service. My mother soon had a stroke and we found she likely had advanced breast cancer that had not been diagnosed. Instead of recovery and a long-term stay, we had to switch to end of life care. Amber Lights worked seamlessly with hospice so my mother's last few days were comfortable. Communication from the beginning was excellent. People answer the phone or get back to you quickly. From our first contact with Kelly, the sales director, we had confidence in the organization. All the staff certainly earned that confidence over the next several weeks.
The over all experience with their staff, was very reassuring that they would take great care of my father and his needs.
Amber Lights is a beautiful community that thrives on the consistency of providing the best healthcare and comfort of all of the residents , including the families.
There is no doubt that your associate, Kelly, is an exceptional human being. Very knowledgeable and willing to share his professional and personal knowledge. Dedicated and seriously committed to his employer and the community that he serves. What a pleasure to meet him and to discuss the programs and services offered at Amber Lights.
Kelly took real good care of us. I brought along a friend who has a parent in need of assisted living and Kelly took good care of both our questions. Needless to say, we were very impressed with the facility, staff, and enrichment programs.
I have been emailing with Kelly for many months prior to my visit . He has been extremely kind, helpful, understanding
I have been here before and the food was delicious and Kelly was great. Seems like your programs for this community are very good. I just think the place is looking a little tired compared to some of the newer places. May need to do some remodeling.
It's a great place to live.
Kelly introduced me to every person that crossed our path and told me their function in the home. He found me 3 lunch companions and a place setting for the outside lunch table. When I am ready I will knock the door down to get in!!!
Wonderful facility, well organized, very clean and very pleasant staff.
It was a pleasure to meet with Kelly. He was very personable and knowledgeable. We like Amber Lights and will definitely keep it in mind as we move toward our decision.
The visit was everything I expected. Still considering.
We really enjoyed working with Kelly. He is a low-key no-pressure sort of person and made us feel welcome and able to get the information we needed. We are hoping for a vacancy at Amber Lights as it is the SRG property we have chosen.
Over the last few months I have toured and visited several senior communities in Tucson and Oro Valley. I found your residents to be happy,friendly and engaged. Kelly Thrush was the best associate out of the many facilities I visited and interviewed. The many residents I had the pleasure of meeting showed a good deal of love and respect for him I could tell the staff and employees Kelly introduced me to (by their interactions and conversations) had the same opinion as the many residents.
I was very satisfied with my visit. Seriously considering a move to your community. The questions posed here are close,but not quite what I expected. I WILL NOT answer any further surveys.
Very positive visit. We appreciated the atmosphere of the place, the way the residents seemed comfortable, safe and happy to be at Amber Lights. Kelly and all staff we encountered were helpful, informative and upbeat. Thanks.
I was pleased with my recent visit.
Would like to learn more about your assistance for those with dementia.
More than we would like to spend.
Excellent staff. Lovely facility.
Veterans Day program was excellent. Staff appeared happy and friendly. Enjoyable visit
I believe it was the nurse who showed us most of Amber Lights. She was excellent
While we are not choosingAmber Lights for our home, we recognize that our needs wound not be fully met there. We MUST have 2 private bedrooms. We came to you not knowing that this was not a part of your layout. Our acquaintances who live here are very happy with their 1 bedroom/den arrangement. However it is not for us.7
Our guide was not Kelly, ut the general manager, my mistake.
Sharon the receptionist, Cesar the restaurant manager, Aaron the chef, even a housekeeper and a maintenance man we met were all exceptionally warm and friendly. The residents we met were all happy and welcoming. Teresa did a fantastic job of orienting us, and Kelly has followed up with possible future visits! Claudia, my friend with whom I went, is the one who is actually looking, but I'm only slightly younger than she, so I am glad to see what's possible. Amber Lights would definitely be a place I'd consider in the future.
Sandy from Assisted Living was our tour guide. I selected Julia on this survey because Sandy's name wasn't listed. Sandy was very familiar with the needs we have for Assisted Living and did a fantastic job giving us information and a tour.
Kelly met with me. messed up earlier in survey. he was excellent on every point.
We met with Julia Torres, not Theresa Merritt. Food was excellent. Dining room very pretty.
The associate Julie worked with us. She was very professional snd delightful. She made it possible for us to see 3 units in our oreferred floor plans. Invited us for lunch and for pasta dinner on 3/29
The person who gave is the tour is actually for a Corp office. We very much appreciated meeting with chef and head of dining room as meeting dietary needs of parent is prime concern. Need follow up as to whether a pass thru can be done between 2 units as even your largest unit has very small den and bedroom.
Leslie was great and suggested we have lunch there on our next visit. She answered all our questions and then some.
Amber lights is definitely a place I would like to live my life in.
Theresa was most accommodating and answered all our questions. My husband and I just started looking at Independent Living to see if it would be an option in the future. Amber Lights is a place we would consider but we don't feel we are ready for it at this time.
We were very impressed with the community. It offers what we feel we may need in the near future. The atmosphere is very homey and comfortable. The lunches were absolutely delicious - cudos to the chef! The extensive menu is also a big draw factor for us. We loved the dining area. The grounds - inside and outside - are well taken care of. The swimming pool is also a drawing factor for us. Most important to us are the different levels of care available as we age. The only negative comment I can add is regarding the sterile-looking apartments. They need wall colors to make the rooms pop and crown molding to make the rooms look finished. Other than that we loved the whole experience.
Leslie, not only showed interest in my parents, but true compassion as well. She followed up with a phone call to inquire how they faired through a recent hurricane in Florida. That level of care is rare. Thank you Leslie for your kindness.
the visit was very thorough and everyone we met was professional and helpful. The visit was for my mother who is very picky and is not in the frame of mind to make a decision nor can she be pushed. We wanted her to see the place so she could consider it for the future. We did not make a follow up plan with Leslie - who was delightful - as that would have been pressure that my mother would not tolerate. This needs to be her decision to make when she wants. So Leslie will be contacted should my mother want more information or to proceed forward. Again your staff was wonderful on both visits first for myself and my sister and the second with my mother
I did like seeing Amber Lights, and plan to make another appointment for my friend who has some dementia.
Source: https://www.srgseniorliving.com/communities/tucson-az-amber-lights
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